HELP FILE

Recover Your Lost Master Password for LastPass

If you have forgotten your Master Password, you will not be able to retrieve your passwords and logins from the encrypted database or access your StickyAccount, anymore. It will be necessary to reset your StickyAccount and reinstall Sticky Password on all your devices as follows.

If your Master Password for LastPass is ever lost or forgotten, there are several account recovery methods to use to restore access to your Vault. If the recovery options below do not allow you to recover your Master Password, you will need to reset your LastPass account (to keep the same username) or create a brand new LastPass account and re-enter all of your data.

• Click on the email address of the user, then click the More icon and select Reset Master Password. When prompted, click OK. Enter your own Master Password, then click Submit. Enter a new Master Password for the user, then re-enter it to confirm.
• For all other users, if you have forgotten your Master Password, unfortunately this means the data that you saved in Dashlane can no longer be decrypted and the account must be.

Please be aware that LastPass Customer Care has no knowledge of a user's Master Password. It is not possible for LastPass Customer Care to reset or change a user's Master Password if it is forgotten.

Additional resources:

Did you previously set up account recovery using facial recognition or fingerprint identification in the LastPass Password Manager mobile app?

Mobile account recovery allows you to use facial recognition or fingerprint identification (i.e., biometrics) for iOS or Android to reset your Master Password using biometrics if it is ever forgotten.

Using Android

Follow these instructions to reset your Master Password using mobile account recovery via biometrics for the LastPass Password Manager app for Android.

Using iOS - Face ID or Touch ID

Follow these instructions to reset your Master Password using mobile account recovery via biometrics for the LastPass Password Manager app for iOS.

Did you previously set up a Master Password hint/reminder?

If you previously set up a Master Password hint/reminder (either during account creation, when you last changed your Master Password, or by manually entering one into your Account Settings), you can have LastPass send you a clue in a reminder email.

Follow these instructions to reset your Master Password using a hint/reminder.

Have you changed your Master Password within the last 30 days?

You can revert to your previous Master Passwordonly if the change had taken place within the last 30 days. Please note that reverting means that your LastPass Vault will be restored exactly the way it was since the last Master Password change, which may result in data loss (i.e., any new items updated/added since the change will not be recovered).

Follow these instructions to reset your Master Password by reverting to your previous Master Password.

Did you previously set up SMS account recovery?

Using SMS account recovery will trigger the Master Password recovery flow as long as at least one of your browsers has captured a Recovery One Time Password (which is created by logging in to the extension at least once).

Follow these instructions to reset your Master Password using SMS account recovery.

Have you logged in to the LastPass web browser extension at least once from any browser?

Follow these instructions to reset your Master Password using a Recovery One Time Password on any web browser where you have logged in to the LastPass web browser extension at least once.

If you still cannot recover your Master Password using any of the options above..

Unfortunately, the very last and only option available is to Reset Your Account and start over with collecting data (e.g., sites, secure notes, form fill items, creating identities, etc.). This will permanently delete all of your stored encrypted data within your LastPass account, but your account status and some settings will remain untouched.

• How do I reset my Master Password using mobile account recovery on iOS for LastPass?
  
• How do I reset my Master Password using mobile account recovery on Android for LastPass?
  
• How do I reset my Master Password using a hint/reminder?
  
• How do I reset my Master Password using SMS account recovery for LastPass?
  
• How do I reset my Master Password using a Recovery One Time Password for LastPass?
  
• Change Your Master Password
  
• Manage Your Master Password Reminder
  
• Revert to Your Previous Master Password
  
• What is a Recovery One Time Password in LastPass?
  

If you have at least one standalone vault in 1Password, the password for your first standalone vault (called “Primary”) will unlock 1Password. You can change your Master Password in preferences:

1. Open and unlock 1Password.
2. From the Vault menu, choose Switch to Vault > Primary.
3. From the 1Password menu, choose Preferences.
4. Click the Security icon, then click Change Master Password.

If you have at least one standalone vault in 1Password, the password for your first standalone vault (called “Primary”) will unlock 1Password. You can change your Master Password in settings:

1. Open and unlock 1Password.
2. Tap the Settings icon, then tap Security.
3. Tap Change Master Password.

The password for the first vault you added to the app will unlock 1Password, whether it is a standalone vault or a vault in a 1Password account.

If the first vault you added is in a 1Password account

Change your Master Password on 1Password.com:

1. Sign in to your account on 1Password.com.
2. Click your name in the top right and choose My Profile.
3. Click Change Master Password.

Forgot 1password Master Password Lock

After you change your Master Password, update it in the app:

1. Open and unlock 1Password using your old Master Password.
2. Click the red authentication error banner and sign in with your new Master Password.

If the first vault you added is a standalone vault

Edit your vault to change your Master Password:

Forgot 1password Master Password List

1. Click All Vaults at the top of the sidebar or choose View > Show/Hide Vaults (Ctrl + D). If you have a different vault selected, you’ll see its name instead of All Vaults.
2. Clicknext to the standalone vault you want to edit and select “Edit vault”.

1password Reset Password

If you have at least one standalone vault in 1Password, the password for your first standalone vault (called “Primary”) will unlock 1Password. You can change your Master Password in settings:

Forgot 1password Master Password

1. Open and unlock 1Password.
2. Tap the Settings icon, then tap Security.
3. Tap Change Master Password.